Thank you so much for bending the rules and selling me the display model ride-on mower when I was in the store last week.
Many managers wouldn't take special circumstances into account, but you really listened when I told you I needed that mower so my son could clear out the field while he was in town for the weekend. I so appreciate your store's policy of price-matching the big-box retailers on lawn equipment.
Please rest assured that I will continue to patronize Friendly Hardware Store, and I'll tell all my friends and business associates of your great customer service as well.
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