Thank You Letter Examples

   Thank You for Negative Review

We were so sorry to hear about your bad experience at our restaurant, Anytown Diner. In your article in the Anytown Gazette, you identified our restaurant as one of the slowest places to eat in town. You mentioned that you did like the burger you ordered, but that it took too long to arrive. We're very sorry that the service was not up to our desired high standards on the day you visited.

Here at Anytown Diner, we strive to not only cook delicious food, but to provide great service as well. We've been working on better training for our waiters and the kitchen staff, but your review really kicked that process into high gear. You'll be happy to know that we've retrained our entire staff to achieve a level of service that does justice to the quality of our food.

In any case, we'd like to thank you for the review, which gave us an opportunity to identify a major problem with our restaurant. If you'd ever like to give us another try, please accept this meal coupon on us. We're always happy to hear your thoughts, good or bad.

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Index of Thank You Letter Examples